O2 network down across Kent leaving thousands without data

BACK O2 has apologised over the loss

Customers with the mobile phone company O2 have been left without service today after the network went down.

The problems seem to have started at around 8:00 AM this morning and are ongoing at the time this article was posted.

An O2 spokesperson said: "One of our third party suppliers has identified a software issue in their system".

'We have been working hard on resolving the United Kingdom data issue since early this morning.

The outage tool - which allows customers to check if their area is affected - was also down. The service had not resumed by the afternoon.

"An initial root cause analysis indicates that the main issue was an expired certificate in the software versions installed with these customers", it said.

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According to the company's network status page, the outage resulted in a high network demand which has meant some customers were also experiencing problems with voice calls.

They said in a statement: "The network issue we are now experiencing remains a top priority for us and we are working as quickly as possible to fix the issues". Other networks such as GiffGaff also operate under the telecom giant, meaning hundreds of thousands of people are without mobile data coverage.

The Sky Help team, responding to customer concerns on Twitter, say the problem has been pinpointed and staff are working with O2 to resolve the situation. "We'd encourage you to use Wi-Fi wherever you can and we are really sorry".

O2 have assured customers that they are working as hard as possible to get the networks up and running as soon as possible.

TFL said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

Even though you many not be on O2 yourself, this could still seriously affect your morning, because lots of connected devices rely on communication over the network.

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