IPhone X rear camera issues can break Face ID

IPhone X rear camera issues can break Face ID

While these features helped the company to attract customers, it also made it hard for the service centers to perform repairs on the device. He has stated in his Reddit post explaining the problem, apparently, his iPhone X's both the rear camera and Face ID had stopped working properly.

Apple and its developers are still wondering why iOS 11.3 and subsequent software versions are unintentionally disabling microphones on some iPhone 7 and iPhone 7 Plus units.

Apple has reportedly rolled out a new support document for its authorised retail stores, mentioning a "new" way to fix the iPhone X FaceID issues if they ever come across one. Service providers will run audio diagnostics and if the message "device could not detect dock" or "accessory not supported" pops up then further work is required.

Before the decision on necessity of replacement in a new smartphone, the center is required to diagnose the rear camera of the gadget and find out whether there is an opportunity to solve the problem by fixing. But, if the issue persists, as a last resort they are authorized to replace it with a new unit.

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It's not even clear what the link is between the rear dual lenses and Face ID. Apple claims this support document is issued "in order to provide best customer experience".

Should neither of those repairs do the trick, Apple has given the green light for a complete iPhone X handset exchange. He also reported issues with the Face ID.

The Face ID problem does not seem that widespread, but if you own an iPhone X and do experience any issues with it not unlocking, take it in to get it serviced. There have been instances where users explained that features like pano, slow-mo, and time-lapse still worked, while others did not. In the leaked report, Apple has mentioned that some devices required fix as the software seems to be wrecking the hardware, however, the details are lacking. Namely, after upgrading to iOS 11.3 the microphones of iPhone 7 and iPhone 7 Plus stop working.

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