BB&T says service outage caused by faulty equipment, not a cyber-attack

Several of BB&T's banking services unavailable due to technical issue

Some of the services include online banking, the mobile banking app, ATMS and the automated Phone24 service.

An outage map showed areas like Virginia, central Florida, northern Ohio, Maryland, north Georgia and Pennsyvlania being affected on Friday.

If you've incurred any fees or experienced any issues directly related to the outage, BB&T said it "will work with you to address those issues as our systems come back online".

BB&T is restoring some of the services it lost after what it calls an equipment malfunction.

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Millions of BB&T customers were unable to access their accounts after a service outage which the bank blames on an equipment malfunction.

BB&T said some customers' online information will not be immediately be updated on Friday afternoon.

The company said they do not believe this issue was related to cybersecurity. Officials say customers can still use their debit, credit and prepaid cards for the time being. We will continue to provide updates here and on http://BBT.com, ”; the company said in a tweet.

BB&T first acknowledged the problem on Thursday, the Charlotte Observer reported. It's also a Fortune 500 company and one of the largest banks in the US, with its website boasting "over 2,000 financial centers in 15 states and Washington, D.C".

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